Life in the UK Test Sep 17, 2018 | All, Immigration Book the Life in the UK Test This is the only official government service for booking the Life in the UK Test. You need to take the test as part of your application for British citizenship or settlement in the UK. You must book your Life in the UK Test online at least 3 days in advance. It costs £50. There are around 60 test centres in the UK – choose one of the 5 closest to where you live. If the centre is not close to where you live, you will not be allowed to sit the test and you will not get a refund. You must bring proof of your address to the test. Prepare for the test You’ll be tested on information in the official handbook for the Life in the UK Test – you should study this book to prepare for the test. You’ll have 45 minutes to answer 24 questions about British traditions and customs. Book the test You need all of the following to book a test: email address debit or credit card an accepted form of ID Accepted forms of ID You can use one of the following as ID to book the test: passport – it can be out of date UK photocard driving licence – full or provisional convention travel document (CTD), certificate of identity document (CID) or stateless person document (SPD) EU identity card immigration status document endorsed with a UK residence permit on a passport with a photo – it can be out of date biometric residence permit Check the ‘Identification requirements’ document to make sure the ID you have is acceptable. Email email@example.com for help if you do not have any of these documents. The name you give on your test booking must be an exact match with the name on the ID you use to book the test. You must include any middle names on the booking form or your test will be rejected and you will not get a refund. If you have a disability You can make special requests when you book your test, for example if you have a disability and need extra equipment or help accessing the centre. Get help Contact the Life in the UK Test Helpline if you need help with your booking. Life in the UK Test Helpline Telephone: 0800 015 4245 Monday to Friday, 8am to 4pm When you do not need to take the test You do not need to take the test if you: are under 18 are 65 or over have passed it before – for example, if you’re applying to become a citizen and already passed it as part of your settlement application have a long-term physical or mental condition – you must provide either a form or letter from a doctor confirming your physical or mental condition There will be no change to the rights and status of EU citizens living in the UK until 2021. You and your family can apply for ‘settled status’ to continue living in the UK after June 2021. The scheme will open fully by March 2019. What happens at the test You have 45 minutes to answer 24 questions based on the Life in the United Kingdom handbook. You cannot bring children or other family members with you to the centre. What to bring to your test You must bring the same ID that you used to book the test. You must also bring proof of your address that has your name and postcode on it. It must be dated within 3 months of the day of your test. This can be a: gas, electricity or water bill Council Tax bill letter from the Home Office with your name and address on it UK photocard driving licence bank or credit card statement Bank statements must be an original statement printed by your bank. If you do not usually get paper statements, you can ask your bank for one. These statements must be stamped by the bank branch that gave you it. If you do not bring the correct documents you will not be able to sit the test and you will not get a refund. If you pass the test You must score 75% or more to pass the test. You’ll get a ‘pass notification letter’. You must send the original with your citizenship or settlement application to prove you passed. You’ll only get one copy of the letter – you cannot get a replacement. Call the Home Office if you’ve lost your pass letter. You will not get a new one but they’ll tell you what to do. Home Office lost pass letters Telephone: 03001 232 253 If you fail the test You must wait 7 days before taking the test again, but you can take the test as many times as you need to. You need to book and pay again each time. Cancellations, refunds and complaints If you cannot go to the test that you booked You must cancel your test if you cannot make it. You’ll get a refund if you cancel your test 3 days or more before the date of the test. How to cancel Sign into your Life in the UK account. Select ‘Confirmed tests’. Select ‘Cancel tests’. If you’re eligible for a refund due to cancellation, the £50 fee will be refunded to the card you used to book the test – you do not need to contact UK Visas and Immigration. You can then book a test on another date. Ask for a refund You can ask for a refund if the test centre cancels the test. You cannot ask for a refund for any other reason, for example if you brought the wrong ID, you were ill, you were late or you did not bring the right documents. You must apply for a refund within 3 months of the test date. Download and fill in in the refund request form. Send it to the address on the form. Make a complaint Contact learndirect to make a complaint. firstname.lastname@example.org Telephone: 0800 015 4245 Monday to Friday, 8am to 4pm Find out about call charges You can also fill in a complaint form. Post it to the address on the form. You’ll get a response within 10 working days. You must send your complaint within 3 months of the test date.