Resolutions Ticket New Ticket - Resolutions You are raising a new ticket to the Resolutions Team - Please ensure that you provide all of the required information so that we can deal with your enquiry efficiently. This will be responded to within 10 business days. Full Name of Applicant* First Last Please insert the name of the person who required a visa or representation.Nationality of Applicant* Enter the Country the applicant currently holds a passport/travel document from. Enter stateless if no passport held.Your Name* First Last This must be either the applicant or the person who has acted as a sponsor or payment donor.Your Phone Number (including dialling code)*Enter the best number to reach you on including dialling code.Email* Enter Email Confirm Email Please enter the email address you would like us to send communication to. In doing so, you acknowledge that you have ensured that the email address provided is accurate and correct and you will check the junk/spam folders if you have not received emails from us when expected.Date of Instruction* MM slash DD slash YYYY This is the date that you officially instructed the firm by accepting our proposal of service and making an agreed fixed fee payment for representation.Name of the Assessment Officer Who Carried Out Your Initial Assessment* Assessment Officer This is the individual who carried out your free assessment and sent you the initial proposal of service and confirmation of instruction. This individual would be an Assessment Officer and not a Solicitor. You will find their details on emails the firm has sent you prior to instructionDid your Legal Consultation with a senior solicitor take place?*NoYesFor the convenience of our clients, the Legal Consultation is routinely carried out over the telephone. In some cases, it may be delivered in person at one of our offices.What is the name of the Solicitor who carried out your legal consultation?* If you have received a Legal Consultation with a Solicitor whether by phone or in person, please enter the name of the Solicitor if known or enter "unknown" if you are unsure.Have you received your Client Care Letter & documentary requirements list?*NoYesA Client Care Letter is normally sent by email within 5 working days following your consultation. It details your circumstances, our advice, the relevant legislation and the process going forward. A bespoke documentary requirements list tells you which documents you will need to provide to support your application/case.Please explain your concerns in the box below*Use this space to tell us why you are unhappy. It is recommended that you keep the information short and to the point hence it's generally advisable to to use numbered sentences. The points can be addressed in detail during follow up contact with the Resolutions TeamWhat would you like the firm to do about your concerns?*Use this space to tell the firm what you would like them to do to address your concerns. This is your opportunity to ask the firm to address any concerns you may have and put them right. Your concerns will then be verified and the appropriate steps taken. Method of Payment*Credit/Debit CardBank TransferCashPlease confirm the method of payment used to pay the firm for representationAuthority*I am the applicant and I have made a payment to youI am NOT the applicant but I made a payment you on behalf of a third partyPrior to discussing any individual case, we must be satisfied that all appropriate consents are obtained. Accordingly, please select the box that best describes you.Who is requesting a refund? Please provide the name of the person that has actually made the payment to the firm.Billing address of Payment Maker Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country This must match bank records and be the statement addressClient Declaration* I have reviewed my 'proposal of service' email I have reviewed my "confirmation of instruction" email which confirmed my legal consultation appointment I was advised of and have reviewed your terms of business The information I have provided is true and accurate I am asking you to investigate my concerns and understand my instructions may not progress whilst you do this I authorise you to make all necessary enquiries to deal with my concerns which may require you to share my data I understand that the firm will respond within 10 business days I understand that if I wish to add anything further to this submission, it must be done via email I have noted that the email address for the Resolutions Team is resolutions@sabzsolicitors.co.uk & all future communications will be sent to this address I am the person who has made payment to Sabz Solicitors LLP and confirm that I had full authority to do so I am an authorised card/bank account holder and have signed this form below. My signature is to be treated as an original equivalent of a "wet ink signature" Signature (use finger or mouse to sign)*I have signed above to confirm that I made the original payment to SABZ Solicitors LLP and was authorised to do so. EmailThis field is for validation purposes and should be left unchanged.